PAX has a great deal of experience not just in matching exchange students with host families, but also in providing support throughout the exchange experience. Community Coordinators are your first point of contact should an issue arise, holding meetings with families and students to help moderate a discussion and make sure everyone is heard.
Rarely, formal disciplinary action is required. If a student needs to change host families for any reason, PAX assumes responsibility and the Coordinator is available for counsel and support for both the family and student.
PAX also has a dedicated support and supervision staff in the national office and maintains a 24-hour emergency line. For emergency situations after hours, host families, students, schools, and Community Coordinators can call the normal PAX phone number (800.555.6211) and follow the prompts to be connected with the on-duty supervision team member.