Employment
Regional Director
PAX is currently seeking a Regional Director to join our high school exchange program team. The position will report directly to the Vice President of Field Operations and supervise both Community Coordinators and Regional Development Managers.
Overview
The Regional Director is responsible for direct development, placement, and support for both Core and sponsored secondary school exchange programs in designated states or a designated region of the country. The Regional Director will also ensure the region achieves agreed upon Community Coordinator, school, and host family recruitment and student placement goals in addition to ensuring student, host family, and school placement and support is fully compliant with PAX protocol, CSIET standards, and USDOS regulations.
Location
PAX has offices in downtown Seattle, WA and in Port Chester, NY (conveniently located a short walk from the Port Chester Metro-North rail station, 50 minutes from Grand Central or 15 minutes from Stamford, CT). Many PAX employees work remotely from home and the successful candidate may choose to work remotely full time or to work from the Port Chester or Seattle office.
Key Responsibilities:
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Work closely with the Vice President, Field Operations to assess regional placement capacity (including staffing and quotas) and prepare annual region-specific Community Coordinator, school, and host family plans which are aligned to the national strategy; oversee regional and field-level implementation of promotional campaigns and processing of leads, as required.
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Work towards meeting an annual goal of student placements in the established region, and ensure that the placements are finalized by the USDOS deadline of August 31st.
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Oversee the recruitment, screening, selection, and contracting of new Community Coordinators, ensuring coverage in communities within the region where PAX maintains or intends to establish a presence; personally conduct interviews with applicants.
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Develop personal rapport and provide on-going training, mentoring, coaching, support and management of Community Coordinators to ensure they place and support assigned quota of students in vetted host family homes with accredited high school approvals within established deadlines.
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Ensure student, host family, and school placement and support is conducted in full compliance with PAX protocol, CSIET standards, and USDOS regulations.
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Assist Community Coordinators in resolving routine supervision issues and manage cases through the warning stage of disciplinary action.
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Maintain or oversee maintenance of files for all program participants, including student applications, host family and high school files, Community Coordinator files.
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Monitor progress towards regional participant recruitment, placement and retention goals; promote program incentives and compensation; manage payment of compensation to Community Coordinators; maintain records of all bonus points and other incentive payments.
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Conduct periodic trips to train and meet with Community Coordinators and Regional Development Managers throughout the region. Conduct visits to host communities to meet with students, host families and schools.
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Other duties as assigned.
Qualifications:
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Minimum of 5-7 years of experience in international relations, sales management, education, nonprofit management or related field.
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Undergraduate degree required.
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Experience in nonprofit sector and with education/youth oriented organization preferred.
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Management experience required; volunteer management experience strongly preferred.
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Previous international/intercultural experience preferred.
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Excellent interpersonal, research, writing, analytical, organizational and problem solving skills.
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Superior listening, consultative and diplomatic skills required as well as the ability to handle sensitive matters discreetly.
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Demonstrated ability to work productively under pressure.
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Computer literacy including proficiency in use of MS Office applications; experience using customer, member or other database systems preferred.
Application Instructions:
Compliance Manager
PAX is currently seeking a Compliance Manager to join our high school exchange program team. This position oversees the regulatory compliance function for PAX exchange programs, managing a small team of compliance staff members and working with other PAX teams to ensure that these functions serve the overall goals of the PAX program. (Candidates without previous management experience may also be considered for a similar Senior Compliance Specialist role that does not include staff management responsibilities.)
PAX has offices in downtown Seattle, WA and in Port Chester, NY (conveniently located a short walk from the Port Chester Metro-North rail station, 50 minutes from Grand Central or 15 minutes from Stamford). Many PAX employees work remotely from home and the successful candidate may choose to work remotely full time or to work from the Port Chester or Seattle office.
Key Responsibilities:
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Manage and implement PAX compliance systems consistently to ensure that PAX program operations are fully compliant with U.S. Department of State (USDOS) regulations, CSIET standards, and other rules governing PAX program operations.
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Manage a small team of 2-3 staff members, including compliance specialists and senior specialists, managing workloads, overseeing the quality of work produced by the team, and ensuring that all departmental objectives are met.
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Develop and maintain internal systems for receiving, filing, and accessing paperwork related to placement and supervision of PAX exchange students; generate reports of placements and host family changes on regular basis and work with placement team to collect missing paperwork.
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Review host family applications and criminal background checks for community coordinators and host families, ensuring discreet handling of confidential information.
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Track student and host family orientation confirmation forms to ensure that all participants have received an orientation program as required by USDOS regulations.
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Oversee the Second Visit Representative system and ensure that all host families receive a second visit per USDOS regulations.
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Create and maintain Compliance training materials and handbooks to ensure that all compliance processes are accurately documented. Assist with training new staff members, regional directors, and field staff in USDOS regulations and compliance processes.
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Work with VP Quality to prepare for annual program and operational audits.
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Coordinate with compliance team members to provide occasional on call coverage for CBC review during evening and weekend hours for emergency host family changes during the year and key deadline periods during the placement season.
- Other duties as assigned.
Minimum Qualifications:
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Undergraduate degree and minimum of 3-5 years experience in international relations, education, nonprofit management or related field required; previous compliance experience and/or experience with USDOS regulations preferred.
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Organized and detail-oriented with strong analytical and problem-solving skills.
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Strong verbal and written communication skills.
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Demonstrated ability to work productively under pressure and the ability to be flexible, adapt to changing situations, and take direction well.
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Previous management experience required for Manager position. (Candidates without previous management experience may be considered for a Senior Compliance Specialist role.)
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Flexibility and willingness to adjust work schedule to meet the demands of an unpredictable caseload, including the need to provide occasional on call CBC coverage for key placement deadlines and emergency host family changes.
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Previous international/intercultural experience preferred.
- Computer literacy including proficiency in use of MS Office applications and experience using database systems.
Benefits:
The benefits package includes health, dental, vision, and life insurance; 401k match; PTO; and parental leave.
Application Instructions:
Please submit cover letter and resume together with salary requirements to compliancejobs@pax.org. In the subject of your email, please write "Compliance Manager." Please note that all required materials must be submitted in order for your application to be considered.
Compliance Specialist
PAX is currently seeking a Compliance Specialist to join our high school exchange program team. This entry level position is responsible for key aspects of the regulatory compliance function for PAX exchange programs, working with compliance teammates and other PAX teams to ensure that these functions serve the overall goals of the PAX program. The position offers opportunity for advancement for a qualified and motivated candidate.
PAX has offices in downtown Seattle, WA and in Port Chester, NY (conveniently located a short walk from the Port Chester Metro-North rail station, 50 minutes from Grand Central or 15 minutes from Stamford). Many PAX employees work remotely from home and the successful candidate may choose to work remotely full time or to work from the Port Chester or Seattle office.
Key Responsibilities:
- Implement PAX compliance systems consistently to ensure and document that PAX operations are conducted in full compliance with U.S. Department of State (USDOS) regulations, CSIET standards, and other rules governing PAX program operations.
- Maintain internal systems for receiving, filing, and accessing paperwork related to placement and supervision of PAX exchange students; generate reports of placements and host family changes on a regular basis and work with placement team to follow up on missing paperwork.
- Review criminal background checks for community coordinators and host families, ensuring appropriate handling of confidential information.
- Track student and host family orientation confirmation forms to ensure that all participants have received an orientation program as required by USDOS regulations.
- Oversee the Second Visit Representative system and ensure that all host families receive a second visit per USDOS regulations.
- Assist in preparations for annual program and operational audits.
- Coordinate with other compliance team members to provide occasional on call coverage for CBC review during evening/weekend hours for key deadline periods.
- Other duties as assigned.
Minimum Qualifications:
- Undergraduate degree and 2-5 years previous work experience; previous compliance experience and/or experience with USDOS regulations a plus.
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Organized and detail-oriented with strong analytical and problem solving skills.
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Strong verbal and written communication skills.
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Demonstrated ability to work productively under pressure and the ability to be flexible, adapt to changing situations, and take direction well.
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Flexibility and willingness to adjust work schedule to meet the demands of an unpredictable caseload, including the need to provide occasional on call CBC coverage for key deadlines.
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Previous international/intercultural experience preferred.
- Computer literacy including proficiency in use of MS Office applications and experience using database systems.
Benefits:
The benefits package includes health, dental, vision, and life insurance; 401k match; PTO; and parental leave.
Application Instructions:
Please submit cover letter and resume together with salary requirements to compliancejobs@pax.org. In the subject of your email, please write "Compliance Specialist." Please note that all required materials must be submitted in order for your application to be considered.
Community Coordinator
PAX is currently hiring for the position of Community Coordinator (local representative) in communities nationwide. This independent contractor helps host families and high schools throughout the continental U.S. share their America with exchange students from more than 70 countries by:
- Arranging semester and academic year homestays and high school enrollment for exchange students.
- Generating interest in the local community.
- Holding orientations for both families and students.
- Guiding young, international visitors through personal and cultural adjustment.
- Providing friends and neighbors in their community and the young people they host with positive, life-changing exposure to new cultures.
Ideal candidates will have the following experience, characteristics, and attributes:
- Have parented or worked with teens for three or more years.
- Bring experience from education, sales, or youth counseling.
- Are optimistic, motivated, flexible self-starters.
- Possess excellent communication skills.
- Enjoy a strong network within their community.
